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NetSuite Support Manager
Job Description
Overview
In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed.
Key Responsibilities
Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team
Oversee the handling of support cases, ensuring timely responses and effective resolution
Track case load, response times, and service metrics to maintain high customer satisfaction
Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results
Collaborate with clients to understand their challenges and ensure their issues are addressed promptly
Act as the escalation point for complex or high priority support cases
Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements
Draft support scope and quote documents for larger or more complex cases
Produce clear documentation including Statements of Work, support reports, and client updates
Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives
Deliver hands-on support and training to customers as needed
Ensure all clients are delighted with service delivery and maintain high satisfaction levels
Additional Responsibilities
Monitor team performance and provide regular feedback and coaching
Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement
Maintain comprehensive records of support cases, workflows, and resolution steps
Develop and implement support best practices, workflows, and training materials
Foster a collaborative, high-performance culture within the support team
Qualifications
Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment
Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record
At least one to two years’ experience as a Lead NetSuite Consultant or equivalent NetSuite Support ManagerExperience managing and mentoring a small team of consultants, ideally three to five people
Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting
Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolutionSolid accounting and finance knowledge with the ability to apply requirements to system configuration
Excellent communication skills and ability to produce professional documentation and client updates
Ability to work independently in a remote environment while effectively managing a team
Demonstrated commitment to customer satisfaction and continuous improvement
Preferred Qualifications
Experience in the Events Services, Conventions, Venue Management, or related industries
MBA, CPA, or similar advanced business or finance credentials
Experience with system integrations including third party SuiteApps and data flows.Experience with NetSuite Workflows, Advanced PDF creation, SuiteScript or related automation tools
Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements
Position: NetSuite Consultant
Job Description
Overview
In this role, you will work closely with our clients, supporting NetSuite implementations, optimizations, and ongoing account management. You will be responsible for system configuration, troubleshooting, and aligning NetSuite functionality to client business processes. This role requires strong client interaction skills, functional NetSuite expertise, and the ability to translate business requirements into practical ERP solutions.
Key Responsibilities
Configure, set up, optimize, and troubleshoot multiple NetSuite modules, Bundles, and SuiteApps
Participate as a functional consultant on NetSuite implementations and enhancement projects
Produce clear documentation including Statements of Work outlining scope, proposed solutions, and timelines
Collaborate with clients to understand business challenges and assist in designing NetSuite solutions
Work with internal delivery teams and client stakeholders to ensure successful project execution
Deliver client training sessions remotely or on site when needed
Assist with sales support by contributing to discovery calls, solution discussions, and Statement of Work preparation
Provide responsive customer support and issue resolution
Build and maintain strong relationships with client stakeholders
Additional Responsibilities
Collaborate with cross functional teams including IT, operations, and finance to align NetSuite projects with business objectives
Participate in client meetings to gather requirements, provide updates, and meet project deadlines
Manage projects hands on as the NetSuite SME from discovery through configuration, testing, training, go live, and post implementation support
Maintain documentation on project progress and provide regular status updates
Deliver post go live support and continuous improvement guidance
Support and collaborate with other consultants on projects
Qualifications
Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment
Minimum of four years of hands on experience delivering NetSuite projects with a proven track record
Experience leading or participating in five or more full lifecycle NetSuite implementations
Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting
Solid accounting and finance knowledge with the ability to apply requirements to system configuration
Strong communication skills and ability to produce clear, professional documentation
Experience collaborating with other consultants and contributing to project success
Ability to work independently in a remote environment while collaborating effectively with distributed teams
Preferred Qualifications
Experience in the Events Services, Conventions, Venue Management, or related industries
Business Degree, CPA, or similar advanced business or finance credentials
Experience with system integrations including third party SuiteApps and data flows
Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools
Prior experience assisting with scoping, estimating, and quoting NetSuite implementation or enhancement work
Position: Lead NetSuite Consultant
Job Description
Overview
In this role, you will serve as a trusted advisor to our clients, leading NetSuite implementations and optimization initiatives while supporting existing customer accounts. You will take ownership of solution design, system configuration, troubleshooting, and business process alignment across multiple NetSuite modules. This role requires strong client-facing skills, deep NetSuite expertise, and the ability to translate complex business requirements into scalable ERP solutions.
Key Responsibilities
Lead the configuration, setup, optimization, and troubleshooting of multiple NetSuite modules, Bundles, and SuiteApps
Act as the primary functional lead on NetSuite implementations and enhancement projects
Develop clear, professional documentation including Statements of Work that define scope, assumptions, risks, timelines, and recommended solutions
Partner closely with clients to understand business challenges and design NetSuite solutions that align with operational and financial goals
Guide internal delivery teams and client stakeholders throughout the project lifecycle to ensure successful outcomes
Deliver client training sessions remotely and on site when required
Participate in the sales and business development process by supporting discovery calls, solution design, and Statement of Work creation
Provide responsive, high quality customer support and issue resolution
Build long term, trusted relationships with key client stakeholders
Additional Responsibilities
Collaborate with cross functional teams including IT, operations, finance, and executive leadership to ensure NetSuite initiatives support overall business objectives
Facilitate client meetings for requirements gathering, project updates, risk management, and decision makingManage projects hands on as the NetSuite SME from initial discovery through configuration, testing, training, go live, and post implementation support
Maintain detailed project documentation and provide regular status updates to internal and external stakeholders
Deliver post go live support and continuous improvement guidance to maximize client satisfaction and system adoption
Coach, mentor, and support other NetSuite consultants assigned to your projects
Qualifications
Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment
Minimum of five or more years of hands on experience delivering NetSuite projects with a proven track record of success
Extensive experience leading end to end NetSuite implementations across multiple industries
Direct participation or leadership in eight to ten full lifecycle NetSuite implementations
Strong functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and advanced planning and budgeting
Solid accounting and finance background with the ability to translate financial requirements into system configuration
Demonstrated ability to lead client conversations, manage expectations, and drive projects to completion
Strong written and verbal communication skills with the ability to produce clear, professional documentation
Experience mentoring junior consultants and contributing to team development
Ability to work independently in a remote environment while collaborating effectively with distributed teams
Preferred Qualifications
Experience in the Events Services, Conventions, Venue Management, or related industries
MBA, CPA, or similar advanced business or finance credentials
Experience with system integrations including third party SuiteApps and data flows
Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools
Prior experience scoping, estimating, and quoting NetSuite implementation or enhancement work before project start
Contact
talent@aspiretechcorporation.com
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